Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from eleganceboots.com (the “Site”).

## Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and certain cookies installed on your device. Additionally, as you browse the Site, we collect information about the pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

- Cookies are data files placed on your device or computer and often include an anonymous unique identifier.
- Log files track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment details (processed securely through our payment providers), email address, and phone number. We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

## How We Use Your Personal Information

We use the Order Information we collect to:

- Process and fulfill your orders
- Arrange shipping and delivery
- Provide invoices and order confirmations
- Communicate with you regarding your order
- Screen orders for potential fraud, unauthorized transactions, and chargeback prevention
- Maintain transaction records and proof of delivery for dispute resolution
- Provide you with information, promotions, or advertising relating to our products or services where permitted

We use Device Information to:

- Help screen for potential fraud and security risks
- Improve and optimize our Site
- Analyze customer browsing behavior and site performance
- Assess the success of marketing and advertising campaigns

## Sharing Your Personal Information

We share your Personal Information with trusted third parties only as necessary to operate our business, including:

- Shopify, which powers our online store  
- Payment processors used to securely handle transactions
- Shipping and logistics providers for order fulfillment
- Analytics providers such as Google Analytics

You can read more about how Shopify uses your Personal Information here: 

We may also share your information where required to comply with applicable laws, regulations, legal requests, court orders, fraud investigations, or to protect our legal rights and business interests.

## Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.

You can opt out of targeted advertising through:

- Facebook Ads Settings
- Google Ads Settings
- Bing Personalized Ads Settings

You may also opt out through the Digital Advertising Alliance: http://optout.aboutads.info/

## Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

## Your Rights

If you are a resident of the European Economic Area (EEA), the United Kingdom, or other regions with applicable privacy rights, you may request access to, correction of, updating of, or deletion of your personal information.

Please note that we may retain certain information where required for legal, tax, accounting, fraud prevention, dispute resolution, or contractual obligations.

To exercise your rights, please contact us using the information below.

## International Data Transfers

Your information may be processed outside your country of residence, including in the United States, Canada, and other countries where our service providers operate. By using our Site, you consent to such transfers where permitted by law.

## Data Retention

We retain your Order Information, communication history, transaction records, and delivery confirmations for business operations, accounting purposes, fraud prevention, and chargeback defense unless and until you request deletion where legally permitted.

## Minors

The Site is not intended for individuals under the age of 18.

## Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.

## Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email at info@eleganceboots.com or by mail using the details below:

Elegance Boots
141 N Clara Place, Unit 1, Elmhurst IL, 60126, USA